Legal

Terms of Service

Last updated: 2026-05-12 · Effective: 2026-05-15

1. Service Scope

SILU provides bespoke luxury home decor and B2B sourcing services for designers, hospitality buyers, real estate developers, and private residences across UAE, KSA, and GCC region. Services include: catalogue curation, custom specification, design collaboration, and turnkey delivery.

2. Eligibility

You must be 18+ and have legal capacity to enter contracts. B2B services are intended for licensed businesses, design studios, hospitality operators, and accredited buyers. Personal/residential clients welcome for retail purchases.

3. Inquiries, Samples, and Quotes

Inquiry submission does not constitute an order. Sample requests may be subject to shipping fees and a returnable deposit for high-value items. Quotes are valid for 30 days unless otherwise stated. Final pricing depends on product specification, quantity, and delivery terms.

4. Orders and Payment

Orders are confirmed upon receipt of payment or credit approval (for Partner Program members with Net 30/60 terms). We accept: Visa, Mastercard, Amex (via Shopify Payments), Tabby (UAE BNPL), Tamara (KSA BNPL), Mada (KSA), Apple Pay, Google Pay, and Wire Transfer (B2B large orders only).

5. Partner Program

Partner Program is by application only. Commercial terms for approved partners — including payment terms, trade pricing and account support — are agreed individually and confirmed in writing. Approval is at SILU's discretion based on portfolio, references, and creditworthiness.

6. Pricing and Taxes

Prices are quoted in USD by default; AED and SAR available via currency selector. GCC VAT (5%) is added automatically at checkout for UAE/KSA orders. International orders may incur import duties and customs fees, payable by the buyer.

7. Delivery and Lead Times

Standard delivery: 2-6 weeks for in-stock items; 8-16 weeks for bespoke/custom orders. Lead times confirmed at quote stage. Shipping handled by Aramex, DHL, or freight forwarders for large items. See Shipping Policy for details.

8. Returns and Refunds

See our Refund Policy. In summary: small B2C orders (under $5,000) qualify for 7-day return window from delivery, subject to condition. Bespoke and custom orders are non-refundable once production begins. B2B large orders: reconciliation-based refund as agreed in quote.

9. Intellectual Property

All SILU brand assets, product imagery, design specifications, and content are property of SILU FZE LLC. You may not reproduce, distribute, or use for commercial purposes without written consent.

10. Limitation of Liability

SILU's liability is limited to the order value of the item in dispute. We are not liable for indirect, consequential, or punitive damages. Maximum aggregate liability shall not exceed the total amount paid by you in the 12 months preceding the claim.

11. Governing Law and Disputes

These Terms are governed by UAE federal law and the laws of the Emirate of Dubai. Disputes shall be resolved through good-faith negotiation, then arbitration under DIFC-LCIA Arbitration Rules, seated in Dubai.

12. Changes

We may update these Terms. Continued use after changes constitutes acceptance. Material changes will be communicated via email to registered customers.

13. Contact

SILU FZE LLC
Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
Email: legal@siluglobal.com
WhatsApp: +971 561 488 366