Client Care
Frequently Asked Questions
Do you work with interior designers and developers?
Yes. SILU is built for the trade. Designers, studios, hotels, and developers across the UAE and KSA work with us on sourcing, specification, samples, and project-led pricing. Start with a Project Inquiry and a dedicated advisor will follow up.
How do I request material samples?
Samples and finish references are prepared on request. Share the pieces or materials you are considering through the inquiry form and we will arrange samples for review.
What are your lead times?
In-stock pieces typically ship in days; bespoke and made-to-order items run on a longer schedule confirmed at quote stage. Exact timing is always confirmed before you commit.
Can pieces be customised?
Many pieces are made to order, with options across finish, scale, and colourway to the trade. Tell us the specification and we will advise on what is possible.
Where do you deliver?
Across the UAE, KSA, and the wider GCC, with international shipping arranged for project work. See our Shipping Policy for details.
Still have a question? Send us a project inquiry.